General Terms and Conditions

1.) We sell and deliver exclusively to our General Terms and Conditions. Exceptions must be expressly confirmed by the management in writing.
2.) All our offers are non-binding. The contract is only concluded by delivery or written acceptance of the purchase offer of the customer.
3.) The prices and conditions of the order confirmation specified by us apply. Prices quoted by us are daily prices at the time of publication. Errors excepted.
4.) Each customer has the purchased goods available for collection in our business premises during normal business hours. If the customer wishes us to commission a transport company in his name, we will ship the object of purchase on his behalf and risk to the address of his choice. A transport or other insurance of the goods takes place only on express written request of the customer. Cost of insurance has to bear this.
5.) We reserve the right and to execute orders, which refer to several purchase objects, in several parts. Delivery deadlines and delivery dates stated by us are to the best of our knowledge, but without guarantee for compliance with the delivery time by our suppliers. Information about shipping times is to the best of our knowledge, however, the actual time depends on the conditions of the transport company.
6.) In the case of force majeure or other events disturbing the delivery, we can withdraw from the contract without the customer being able to make any claims therefrom. Insofar as the customer is entitled to set us the deadlines for the performance of duties, these must amount to at least 4 weeks. If a performance delay occurs in our area, which entitles the customer to withdraw from the contract, the declaration of withdrawal must be made in writing to us within 3 weeks. This is ineffective if at this time the goods are already on the way.
7.) Claims for damages of the customer for delayed delivery are excluded, unless we have caused the delay or impossibility of delivery intentionally or grossly negligent. We are not liable for damages for other legal reasons, unless gross negligence or willful misconduct has occurred in our area.
8.) As far as we supply software, this serves only for use on the device supplied by us, each transfer to third parties or use on other devices is dependent on the conclusion of a separate license agreement. If the customer violates this provision, he is liable for full damages.
9.) We reserve the title to all goods delivered by us until the customer has repaid the claims arising from the purchase contract against him.
10.) The safekeeping of our property at the customer is free of charge.
11.) The customer is not entitled to sell goods that are under secure ownership without reference to our rights. If a third party asserts rights to goods that are in our secure ownership, this must be reported to us in writing within 3 calendar days.
12.) Warranty a) The goods handed over to the customer must be carefully checked by him upon receipt. The customer must notify us of any defects in writing without delay. The written notification of defect must be made on the pre-printed service slip. If a precise description of the fault is missing, we have the right to either carry out a fault diagnosis or return the purchased goods unrepaired. The warranty period is 6 months in total after delivery of the goods to the buyer. b) Minor deviations of the object of purchase with regard to quality, color, shape do not constitute a defect insofar as they are customary in the trade and do not substantially impair the object of purchase in its function. c) Defects or defects of the delivered goods shall be remedied at our discretion by rectification, alteration or reduction. If we are unable to remedy or replace the customer, the customer may, under exclusion of all further claims - of whatever nature and for whatever legal reason - demand cancellation of the purchase contract or reduction of the purchase price to an appropriate amount, if we have a second option for rectification or replacement Replacement with a period of at least 4 weeks was given. We are not liable - as far as legally permissible - for consequential damages. d) Binding information as to whether a good can be used for a purpose intended by the customer requires the conclusion of a consulting agreement to be concluded in writing for a special consideration. A liability for the fact that a certain, procured by the customer software on items supplied by us can be used is not accepted. e) Software is not included in the delivery of goods. If software is supplied by us, it requires a separate written license agreement with the software manufacturer, which is liable to pay. Software release is subject to the manufacturer's terms and conditions, which may be consulted on our premises. Any software supplied by us is furnished under the express indication that it is in need of development, so that properties described in sales descriptions are only valid under the conditions defined by the manufacturer of the software. The customer must expect that various goods supplied by us are not compatible with each other. f) If a customer wishes to confirm that the goods purchased by him / her are fit for purpose with certain accessories or with certain programs, this promise can only be made within the framework of an additional consulting agreement to be agreed in writing. g) Any warranty obligation shall cease to apply if the customer redesigns or otherwise modifies any hardware or software supplied by us. The intervention in individual components of the hardware, which are not freely accessible from outside, triggers the termination of any warranty obligation. The same applies to defects that are the result of operating errors. h) Each customer must ensure that all programs and data used by him are fully secured every day of use. i) For any warranty claims, the customer must provide us with the goods in our business premises for review. The customer must carry the transport in our business premises, if the dispatch of the commodity takes place to other than the place of residence of the buyer. For the implementation of warranty measures of any kind, we are granted at least a period of 4 weeks. This is calculated from the receipt of a detailed error description and the goods in our business premises. j) In order to carry out warranty work, the delivered goods are to be made available to us without data or software of the customer or other additional devices installed by the customer with a detailed written error description. k) The above conditions also apply mutatis mutandis to services outside the statutory warranty period. l) The processing of warranty claims that are not described or insufficiently described or of unjustified warranty claims shall be made at the usual flat rate calculated by us for this purpose. m) Unless otherwise stated, the statutory VAT is payable in addition to the prices quoted.
The purchase price and the delivery costs are to be paid free upon receipt of the delivery. This also applies to partial deliveries. In case of late payment interest of 1% per month to pay, the assertion of further damage reserved.
13) The offsetting or settlement of claims of the customer against our payment claim must be communicated in writing prior to execution of the delivery.
14) Payments to our employees and agents may only be made on presentation of a written collection authorization. a) The assignment or pledging of claims against us is excluded. b) The shipment of goods purchased from us outside the territory of the Federal Republic of Germany requires our express special written consent, if the goods are subject to our retention of title.