Complaint / RMA

Do you want to complain about a product? We will be happy to help you!

Our products meet the highest standards of quality and function. Should you nevertheless have reason to complain, please contact our customer service department in writing if possible. We will then try to find a solution as quickly as possible.

Please provide us with the following information in the event of a complaint:

1. Product name / serial number
   
2. Date of purchase (invoice number if available)
   
3. Detailed error description / error message
   
4. In which area is the product used?

So that our employees can contact you quickly, it is also necessary to provide your contact details:

1. Contact person in your company (surname/first name)
   
2. Telephone number with direct extension
   
3. E-mail address
   
4. When is the best time to reach you?
   

Send the e-mail with the complaint details to info@megabyte-rs.de. In urgent cases, we are also available by telephone on +49 (0) 2191 / 98 30 30.

If necessary, a loaner device can be provided for the duration of the repair work, please contact us if required.